1. Data controller
Responsible: WebNergy
Address: 23 Rue de l'Aquilon, 64340 BOUCAU, France
Email: contact@webnergy.fr
Phone: +33 (0)6 31 44 56 03
Data Protection Officer: Pierre BOURGUIGNEAU
2. Data collected
Identification data:
- First and last name
- Email address
- Phone number
- Company name
- Mailing address (if provided)
Technical data:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referrer (website from which you arrived)
- Cookies and similar identifiers
Communication data:
- Messages sent and received via SMS
- Call history
- Email exchanges
- Call recordings (with your consent)
- Support request history
3. Purposes of processing
Service management:
- Processing quote requests
- Website creation and maintenance
- Technical and customer support
- Billing and accounting management
Communication:
- Response to requests for information
- Sending newsletters (with consent)
- Information about our services
- Technical emergency communication
Continuous improvement:
- Website usage analysis
- Optimizing the user experience
- Development of new services
- Customer satisfaction measurement
Legal obligations:
- Compliance with accounting obligations
- Tax compliance
- Response to legal requests
- Fight against fraud
4. Legal basis for processing
Our treatments are based on:
- Consent: For newsletters and marketing communications
- Contractual performance: For the provision of our services
- Legitimate interest: To improve our services and security
- Legal obligation: For accounting and tax obligations
5. Data sharing
Technical partners:
- • Google (Firebase, Analytics): Hosting and statistics
- • Stripe: Payment processing
Guarantees:
- • Data Processing Agreements (DPA) agreed upon at the time of committing to create a website
- • Secure transfers only
- • GDPR compliance verification
- • No sale of data to third parties
6. Shelf life
| Data type | Shelf life |
|---|---|
| Active customer data | Duration of the contractual relationship + 3 years |
| Prospect data | 3 years after the last contact |
| Accounting data | 10 years (legal requirement) |
| Cookies and logs | 13 months maximum |
| Support data | 2 years after resolution |
7. Your rights
You have the following rights:
- Right of access: Know what data we hold
- Right to rectification: Correct inaccurate data
- Right to erasure: Delete your data
- Right to portability: Retrieve your data
- Right to restriction: Restrict processing
- Right to object: Object to processing
- Right to withdraw: Withdraw your consent
- Right to complain: Contact the CNIL
How to exercise your rights:
Send us an email at contact@webnergy.fr specifying your request and attaching a copy of your ID.
We will respond within a maximum of 30 days.
8. Data security
Technical measures:
- • SSL/TLS encryption
- • Automatic backups
- • Strict access controls
- • 24-hour surveillance
- • Firewall and antivirus software
Organizational measures:
- • Staff training
- • Password policy
- • Regular security audits
- • Incident response plan
- • Limited access to data
9. Cookies and similar technologies
| Type | Purpose | Duration |
|---|---|---|
| Technical cookies | How the site works | Session |
| Google Analytics | Anonymous statistics | 13 months |
| Preferences | Memorization of choices | 6 months |
Cookie management: You can configure your browser to refuse or delete cookies. Consult your browser's help section for more information.
10. International transfers
Countries concerned:
Some of our service providers (including Google) may process your data outside the European Union.
Guarantees:
- • Adequacy decisions by the European Commission
- • Standard Contract Clauses (SCC)
- • Certifications and codes of conduct
- • Additional technical and organizational measures
11. Changes to this policy
This privacy policy may change to reflect changes in our practices or regulations. We will notify you of any significant changes by email or via a notification on our website.
12. Contact
For any questions regarding this privacy policy or the exercise of your rights:
Email: contact@webnergy.fr
Phone: +33 (0)6 31 44 56 03
Mailing address: WebNergy, 23 Rue de l'Aquilon, 64340 BOUCAU, France
If you feel that your rights have not been respected, you can file a complaint with the CNIL: www.cnil.fr