1. Services
WebNergy offers services for the creation, development, and maintenance of showcase websites in the form of monthly or annual subscriptions.
2. Creation process
Initial consultation
Analysis of your needs, project definition, and feasibility validation.
Content collection
Retrieval of your texts, images, logos, and other necessary elements.
Design and development
Design creation and website development according to your specifications.
Validation and corrections
Presentation of the site, collection of your feedback, and necessary adjustments.
Online publication
Deployment of the site and training in its use if necessary.
3. Delivery times
Standard lead times:
- Express subscription: 3-5 business days after receipt of all content
- Thunder subscription: 7-10 business days after receipt of all content
These deadlines are indicative and may vary depending on the complexity of the project and the availability of content provided by the client.
4. Modifications and revisions
Definitions:
- Minor modification: Text changes, information updates, modification of existing images
- Major change: Addition of new sections, page restructuring, new features
Application process:
- Detailed email request
- Feasibility validation
- Estimated timeframes
- Implementation and validation
Message processing times:
- Express: 2-5 business days
- Thunder: 1-3 business days
5. Technical support
Support channels:
- • Email: contact@webnergy.fr
- • Phone: 61 44 56 03
- • Weekday hours: Mon-Fri 5 p.m.-10 p.m.
- • Weekend hours: Sat-Sun 9 a.m.-5 p.m.
Types of assistance:
- • Technical assistance
- • Questions about content
- • Reporting problems
- • Change requests
6. Customer obligations
The customer agrees to:
- Provide all necessary content within the agreed deadlines
- Respect copyright and intellectual property rights
- Validate the project stages within 7 days
- Clearly communicate your needs and expectations
- Comply with payment terms
- Do not use the site for illegal purposes.
- Maintain the confidentiality of access provided
7. Warranties and limitations
Our guarantees:
- • Site availability 99% of the time
- • Multi-browser compatibility
- • Responsive design (mobile/tablet/desktop)
- • Compliance with web standards
- • SSL security included
Limitations:
- • Scheduled maintenance possible
- • Dependence on third-party services (hosting, DNS)
- • Evolution of web technologies
- • Compatibility with very old browsers not guaranteed
8. Termination and transfer
Cancellation policy:
- 30 days' notice by email
- Possibility to retrieve content for 30 days after termination
- No cancellation fees for subscriptions without commitment
- No pro rata refunds for annual subscriptions
Transfer of ownership:
Upon request and for a transfer fee, the customer may retrieve their entire website to have it hosted elsewhere. The content remains the property of the customer.